Privacy Policy
Last updated: 23 June 2026
This Privacy Policy explains how Ebteq (“Ebteq”, “we”, “us”, or “our”) collects, uses, and protects information when you use our salon management software and related services (the “Service”). By using the Service, you agree to the practices described below.
1. Who We Are
Ebteq provides all-in-one salon and spa management software for businesses in Malaysia. If you have any questions about this policy or your data, contact us using the details in Section 11.
2. Information We Collect
We collect information you provide and information generated through your use of the Service:
- Account & business details — your name, business name, email, phone number, and login credentials.
- Salon operating data — appointments, sales and checkout records, services, packages, staff details, and inventory you enter into the Service.
- Your customers’ data — contact details and visit history that you, as a salon operator, choose to store in the Service to manage your own clients.
- Payment information — handled by our payment partners; we do not store full card numbers.
- Usage & device data — log data, device/browser type, and general usage analytics to keep the Service secure and improve it.
3. How We Use Your Information
- To provide, operate, and maintain the Service.
- To process subscriptions, setup, training, and support requests.
- To send appointment reminders and service-related messages (e.g. via WhatsApp) on your behalf.
- To improve features, security, and reliability.
- To communicate updates, respond to enquiries, and provide customer support.
- To comply with legal and regulatory obligations, including tax e-invoicing requirements.
4. How We Share Information
We do not sell your personal data. We share information only as needed to run the Service:
- Service providers — hosting, messaging (e.g. WhatsApp), payment processing, and analytics partners who act on our behalf.
- Legal & compliance — where required by law, regulation, or valid legal process.
- Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this policy.
5. Data Storage & Security
Your data is stored on secured, cloud-based infrastructure. We apply reasonable technical and organisational measures to protect it against unauthorised access, loss, or misuse. No method of transmission or storage is 100% secure, but we work to protect your information using industry-standard safeguards.
6. Data Retention
We retain your information for as long as your account is active and as needed to provide the Service. We may retain certain records for longer where required for legal, accounting, or tax purposes. You may request deletion of your data as described in Section 9.
7. Cookies & Tracking
Our website and Service may use cookies and similar technologies to keep you signed in, remember preferences (such as language), and understand usage. You can control cookies through your browser settings; disabling them may affect some features.
8. Third-Party Services
The Service integrates with third parties such as WhatsApp (for messaging), payment gateways, and hosting/analytics providers. Their use of your information is governed by their own privacy policies.
9. Your Rights
Subject to applicable Malaysian law, including the Personal Data Protection Act 2010 (PDPA), you may:
- Request access to the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data, where applicable.
- Withdraw consent to certain processing.
To exercise these rights, contact us using the details below. As a salon operator, you are responsible for handling requests from your own customers regarding data you store in the Service.
10. Children’s Privacy
The Service is intended for businesses and is not directed to individuals under 18. We do not knowingly collect personal data directly from children.
11. Contact Us
If you have questions or requests regarding this Privacy Policy or your data, contact us:
- Email: hello@ebteq.com — EDIT to your real email
- WhatsApp: +60 19-809 5738
12. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the “Last updated” date at the top of this page. Your continued use of the Service after changes take effect constitutes acceptance of the revised policy.
This policy is provided as a general template tailored to Ebteq. Please review it with the correct company details and, if needed, legal advice before publishing.